Privacy Policy —
How jaya111 Collects,
Uses & Protects Your Data
At jaya111, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains in plain, clear English exactly what data we collect from players in Bangladesh, why we collect it, how we store and secure it, who we share it with, and what rights you hold as a data subject. We encourage all users to read this document carefully before creating an account or making a deposit.
Our Privacy Principles
Built on Transparency & Trust
Data Minimisation
jaya111 collects only the personal data that is strictly necessary for the purpose it is collected. We do not harvest data for speculative future use. Every data point we hold on your account has a clear, documented purpose aligned with platform operations, KYC compliance, or fraud prevention.
SSL Encryption
All data transmitted between your browser or mobile app and jaya111's servers is protected by industry-standard SSL/TLS encryption. Sensitive fields such as passwords, payment details, and identity documents are encrypted at rest using AES-256 encryption. Your data is never transmitted in plain text.
Your Consent Matters
Where jaya111 relies on your consent as the legal basis for processing your data — for example, for marketing communications — you may withdraw that consent at any time via your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
No Data Selling
jaya111 does not sell, rent, or trade your personal data to any third-party commercial entity for marketing or profiling purposes. Data shared with third parties is limited strictly to what is required for platform functionality, payment processing, identity verification, and legal compliance — nothing more.
Transparent Processing
Every category of personal data that jaya111 processes is documented in this Privacy Policy with a clear explanation of the purpose, legal basis, and retention period. We do not engage in automated decision-making or profiling that produces legal effects for users without human review and an opportunity to appeal.
Accessible Support
If you have any questions about how jaya111 handles your personal data, or if you wish to exercise any of your data rights (access, correction, deletion, portability), you can contact our dedicated data support team at any time via the account dashboard live chat or by emailing support@jaya111 (plain text — not a link).
1 Data We Collect
jaya111 collects personal data from users through several channels: directly during account registration, through your ongoing use of the platform, from third-party identity verification and payment processing partners, and automatically via standard web technologies such as cookies and server logs. The following table summarises the main categories of personal data we collect and the primary purpose for each.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID / passport number, photograph | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, fraud alerts |
| Financial Data | bKash / Nagad / Rocket wallet numbers, bank account references, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session tokens | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, pages visited, session duration, wagering history | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support quality, dispute resolution, compliance records |
| Marketing Preferences | Opted-in / opted-out status for promotional emails and SMS | Consent-based marketing communications |
Sensitive Data: jaya111 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, genetic data, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gaming self-exclusion request. Any such information is handled with the highest level of confidentiality and is used solely for the purpose for which it was shared.
Data Collected from Minors: jaya111 is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data belonging to a person under 18 has been collected, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe a minor has submitted data to jaya111 should contact support immediately.
2 How We Use Your Data
jaya111 processes your personal data only where there is a lawful basis to do so. The primary legal bases we rely on are: (a) contractual necessity — processing required to deliver the services you have agreed to use; (b) legal obligation — processing required to comply with applicable laws, including anti-money laundering (AML) regulations and age verification requirements; (c) legitimate interests — processing carried out for fraud prevention, security, and platform improvement, where these interests are not overridden by your rights; and (d) consent — processing for optional purposes such as marketing communications, where you have given clear, informed consent.
The following list details the specific purposes for which jaya111 uses your personal data:
- Account creation and management: To register your account, verify your identity, set up your wallet in BDT, and provide ongoing access to the jaya111 platform.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks; to verify that payment accounts are registered in your name; and to maintain accurate transaction records.
- KYC and age verification: To verify that you are at least 18 years old and that the identity you have provided is genuine, in accordance with responsible gaming obligations.
- AML and fraud prevention: To monitor transactions and account activity for patterns consistent with money laundering, fraud, bonus abuse, or multi-accounting, and to report suspicious activity where legally required.
- Responsible gaming monitoring: To identify patterns of play that may suggest problem gambling behaviour and to enforce self-exclusion, deposit limit, and time-out requests in accordance with our Responsible Gaming policy.
- Customer support: To respond to your enquiries, resolve disputes, and process complaints through live chat and email support channels.
- Platform improvement: To analyse usage patterns, test new features, and improve the performance, reliability, and user experience of jaya111 — including cricket betting markets, the live casino lobby, and the slots section.
- Marketing communications (consent-based): To send you promotional emails, SMS notifications, and in-platform messages about bonuses, free bets, BPL and IPL cricket promotions, and seasonal offers, but only where you have opted in to receive such communications. You may unsubscribe at any time via your account settings.
- Legal compliance and regulatory obligations: To retain records required by applicable law, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.
3 Data Sharing & Third Parties
jaya111 does not sell your personal data. We share personal data with third parties only in the specific, limited circumstances described below. All third-party service providers who receive personal data from jaya111 are contractually obligated to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards.
- Payment processors and mobile money operators: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
- Identity and KYC verification providers: We share identity documents (NID, passport) and personal details with third-party KYC verification services to confirm your age and identity before enabling real-money wagering on your account.
- Fraud prevention and risk management services: We may share technical data (IP addresses, device identifiers, transaction patterns) with specialist fraud detection providers to identify and prevent fraudulent or abusive activity on the platform.
- Game content providers: When you play games on jaya111 provided by Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe, limited session and gameplay data may be shared with those studios for game delivery, fairness auditing, and technical support purposes.
- Legal and regulatory authorities: jaya111 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or lawful government request. We will notify you of any such disclosure where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of jaya111's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to the handling of your personal data that may result.
International Data Transfers: Some of jaya111's third-party service providers may process data outside of Bangladesh. Where personal data is transferred internationally, jaya111 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain the level of protection required under applicable data protection standards.
4 Cookies & Tracking Technologies
jaya111 uses cookies and similar tracking technologies to operate the platform effectively, maintain the security of your session, and improve your experience as a user. A cookie is a small text file that is placed on your device when you visit a website. Cookies allow the platform to recognise your browser, remember your preferences, and keep your session active while you navigate between pages.
The following categories of cookies are used on jaya111:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud detection | No — required for platform to function |
| Functional | Remembering your language preference, display settings, and betting history filters | Yes — disabling may affect platform experience |
| Analytics | Measuring page performance, user flow, feature usage, and identifying errors | Yes — opt-out available in account settings |
| Marketing | Tracking response to in-platform promotional banners and bonus offer click-throughs (internal only — not shared with ad networks) | Yes — opt-out available in account settings |
Managing Cookies: You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will prevent jaya111 from functioning correctly and may result in your being unable to log in or place bets. Instructions for managing cookies are available in your browser's help documentation.
Local Storage and Session Storage: In addition to cookies, jaya111 may use HTML5 local storage and session storage to retain small amounts of data on your device for performance and user experience purposes. This data is stored locally on your device and is not transmitted to third parties.
5 Data Security & Storage
jaya111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly in response to evolving security threats and best practices.
Our core security measures include:
- SSL/TLS encryption: All data in transit between your device and jaya111 servers is encrypted using TLS 1.2 or higher, preventing interception by third parties.
- AES-256 encryption at rest: Sensitive stored data — including identity documents, financial records, and password hashes — is encrypted at rest using AES-256 standard encryption.
- Password hashing: User passwords are never stored in plain text. They are hashed using a cryptographically secure one-way hashing algorithm with a unique per-user salt.
- Two-factor authentication (2FA): jaya111 supports 2FA for all registered accounts. We strongly recommend enabling 2FA via your account security settings to add an additional layer of protection beyond your password.
- Access controls: Access to personal data within jaya111's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and regularly audited.
- Penetration testing: jaya111 conducts regular security assessments and penetration tests on its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.
- Secure data centres: User data is stored on servers located in secure, access-controlled data centre facilities with physical security measures, redundant power supplies, and disaster recovery capabilities.
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, jaya111 will notify affected users without undue delay after becoming aware of the breach and take all reasonable steps to contain, investigate, and remediate the incident. Notifications will be sent to the email address registered on your account.
6 Your Data Rights
As a user of jaya111, you hold the following rights with respect to your personal data. jaya111 is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe, typically within 30 calendar days of receipt.
- Right of Access: You have the right to request a copy of the personal data that jaya111 holds about you. This is commonly known as a Subject Access Request (SAR). Upon verification of your identity, we will provide a structured summary of your data in a commonly used format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly via your account profile settings, or contact support for corrections to KYC records.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing and there are no overriding legitimate grounds. Note that certain data must be retained to comply with legal obligations (e.g., AML transaction records), and such data cannot be deleted on request until the mandatory retention period expires.
- Right to Restriction of Processing: You have the right to request that jaya111 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being evaluated.
- Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive the personal data you have provided to jaya111 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider.
- Right to Object: You have the right to object to the processing of your personal data where jaya111 relies on legitimate interests as the legal basis. You also have an unconditional right to object to your data being used for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, please contact the jaya111 data support team via the account dashboard live chat or by emailing support@jaya111 (plain text — not a clickable link). We will verify your identity before processing any data rights request to protect against unauthorised access to another user's data.
7 Data Retention Policy
jaya111 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. We do not retain personal data in identifiable form beyond what is genuinely needed. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Records | Duration of account + 5 years after closure | KYC compliance, dispute resolution, legal obligations |
| Financial Transaction Records | 7 years from transaction date | AML regulations, tax records, audit requirements |
| Betting & Gaming History | 5 years from transaction date | Dispute resolution, responsible gaming review |
| Support Communications | 3 years from last interaction | Quality assurance, complaint resolution, legal claims |
| Marketing Preferences | Until opt-out or account closure + 1 year | Consent record keeping |
| Technical & Security Logs | 12 months from creation | Fraud investigation, security incident response |
| Self-Exclusion Records | Permanent (never deleted) | Responsible gaming — prevent re-registration during exclusion |
Upon expiry of the applicable retention period, jaya111 will securely delete or anonymise personal data so that it can no longer be associated with any individual user. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.
8 Changes to This Policy
jaya111 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to evolving legal requirements, platform feature updates, changes in our data processing practices, or feedback from users. The most current version of the Privacy Policy will always be available on this page, with the effective date clearly displayed at the top.
Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — jaya111 will provide advance notice to registered users via the email address on their account, or via a prominent notice on the platform, at least 14 days before the change takes effect. Your continued use of jaya111 after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you do not agree to the updated Privacy Policy, you should discontinue use of jaya111 and contact the support team to close your account and arrange the return of any verified real-money balance. Bonus balances not meeting applicable wagering requirements will be forfeited upon account closure requested in response to a Privacy Policy change.
Historical versions of the Privacy Policy are retained by jaya111 for internal record-keeping purposes. If you wish to review a previous version, you may request it by contacting the support team via the account dashboard.
Your Data Is Safe With Us
Start Playing at jaya111 With Confidence
Now that you understand how jaya111 protects your personal data, you can enjoy cricket betting, live casino games, and slots knowing your information is handled with care. Log in to your account, explore the casino lobby, or read our FAQ for more details. For adults aged 18 and above only.
18+ only. Gambling involves risk. Please gamble responsibly. For help, visit our Responsible Gaming page.